Why the balances can differ
A wallet can hold assets that have not been made available to a card. Funding, pending processing, conversion, network requirements, card controls or plan rules can affect what is currently available for card spending.
Before a payment
Open the official card flow and check the available card amount, card status and transaction information. Do not rely on a pasted address, old screenshot or message from someone else when sending or funding assets.
Use a clear routine
- Confirm the asset and network details shown in the current official flow.
- Check the available card balance shortly before checkout.
- Leave room for any disclosed fees or merchant-authorisation amount.
- Review transaction status before trying to pay again.
The presence of assets in a wallet does not by itself mean they are available for a card payment.