Scam awareness

Crypto wallet scams vs card scams

The two risks overlap, but a wallet recovery phrase and a card’s payment details are not the same thing. Understanding the difference makes scam requests easier to recognise.

Wallet-control scams

Wallet scams target the recovery phrase, private key or a malicious transaction approval. These credentials can give another party direct access to a wallet. They must never be shared with a card service, support account, merchant or browser form.

Card-payment scams

Card scams may target card details, one-time codes, a fake checkout or a fraudulent support conversation. They often aim to create an unauthorised payment or persuade you to send funds. Use card details only in a verified checkout you initiated.

One rule for both

  • Do not act on urgency from an unsolicited message.
  • Verify domains, account names and official links independently.
  • Do not give remote access to your device.
  • Use official card controls and support routes when something is wrong.

A card issue can never require a recovery phrase. That single fact can stop many wallet-related scams.

Use verified TWCards links only

Open the official bot yourself when you need support or card information.

Open official bot